Mcalister's Deli

Really, I do not even believe Seigen McAlister’s Deli deserves 1 star. My husband and I have had two horrible experiences at this location. Doesn’t sound like much, right? Wrong. This last horrible experience was the worst of my entire life.

Brief history leading up: We ordered online the first time, things were wrong, we called and the Mgr – Sonny (sp?) refunded the money to make it right. Ok, on an online order, maybe it was a one time thing. Second time, we checked everything before we left the store, everything was fine. Third time, this time…

We had just returned from a trip to Grand Isle. We were exhausted, I was sick, and we did not want to cook. But, we also did not want “fast food”. Due to the first experience we had, we called the store on our way to place the order. We get there and the mistakes begin: 1) They did not turn over the order, so it was not being prepared; 2) they begin putting things up in a ridiculous order, the timing was absolutely wrong, so we had hot sandwiches sitting there getting cold and soggy; 3) the chili 4cheese mac dish was half the size it usually is – never fixed, and cold; 4) the spuds were cold and looked like a cold, hard mess; 5) they 86’ed potatoes while we were there…. um… what?; 6) my husband asked for the manager and was told there was not one in the store; 7) the entire time the staff was walking around, one leaning over the counter conversing with her friend very loudly, so it was apparent nobody cared, and nobody would fix anything at all. Now, keep in mind we just dropped $42 worth on this experience in which I know we are going to have to go home and heat all this up and try to make something of it. I wouldn’t have, but it was late at night – our fault – and our 10 year old was starving, we’d already put over an hour into this. I call the store as soon as we leave the parking lot trying to get a name and number for a manager. Guess what, they lied, Michelle – Manager on duty – took the call, apologized, agreed to have the store Manager – Sonny (sp?) – contact me back, stated she would refund the money immediately. I’d rather have a better experience, but ok, whatever. I still wanted to speak with the store manager to let him know what’s going on.

More lies…. 1) she did NOT refund the money; 2) he NEVER called me back. My husband finds we are charged days later and calls the store. He speaks with Sonny (sp?) who tells him that she could not do it because the cashier had left the store and clocked out before she could do it (sound like bs to you?…. me too, notice he had to do it once before); 3) he claimed to never receive my number to call back. Going to take it to corporate, maybe they will care enough about their name to fix this. If not, I will never return to a McAlister’s Deli at ANY location.