Buca di Beppo

DON’T BOOK A PARTY HERE!!!!!!!!!Booked a party at your restaurant for my daughter’s 17th birthday and it was one of the worst experiences I’ve ever had at any restaurant anywhere. Pre-booked the party, signed a contract and were greeted as if we had just walked in off the street. Next we were told that people were still eating at the tables that should have been reserved for us, so we would just have to wait. Then when we were seated, nearly 45 minutes late, at tables other that what we’d reserved, we were told that no drinks would be served because the kitchen ran out of clean glasses. Service was pretty mediocre after that, had to keep asking for things like bread and then again for some butter for the bread, drinks took nearly 20 minutes to arrive, and had to ask for the customary singing of “Happy Birthday” that we had been hearing at other tables throughout the restaurant. Kudos to the wait staff, though, who continually apologized for the total lack of customer service received from the “new management”. Thumbs down to management, both restaurant, regional, and corporate, who don’t seem to care at all.